How to Buy AI Credits?

Steps to Purchase AI Credits

1. From your academy dashboard, navigate to Academy Settings.

2. Click Billing, then click Manage in Console under your current plan to open the Console App. Depending on your subscription status, this button may read Update in Console or Open Console.

3. In the Console App, navigate to Billing & Subscription and open the AI credits tab.

4. Click Buy AI credits in the top-right corner of the page.

5. In the Buy AI Credits window, enter the number of credits you want in the How many? field, or choose a Quick purchase option: 25 AI credits for $25.00, 50 for $50.00, 100 for $100.00, or 250 for $250.00. Each credit costs $1.00, and the amount must be a whole number that meets the minimum purchase shown in the dialog.

6. If you have a promotion code, click Add a promotion code, enter the code in the Promotion code field, and click Apply.

7. Review the purchase summary, including the number of AI credits, any applicable discount, and the total amount.

8. Click Proceed to Checkout to complete your purchase.

What Happens Now?

Once the purchase is completed, the newly purchased AI credits are added to your academy's balance. The AI credits tab shows your Balance, Used, and Purchased totals, a usage-over-time chart, and an AI runs table listing who started each run and what it cost. Purchase records appear on your invoices, not on this tab.

Where AI Credits Are Used

AI credits pay for AI Question Extractor runs in a program's Artifacts. If your balance drops below the amount needed to start a run, AI features pause until you buy more credits. To see how extraction works, read AI Question Extractor.

Still having trouble?

If the issue persists even after following the steps above, please reach out to our support team at [email protected]. We’ll be happy to help!