12.5 Your free trial and billing: what to expect

Your free trial lasts 7 days and includes 25 test credits to start. Cancel before the trial ends and your card is never charged. This article covers what happens when the trial ends, how to cancel or extend, what to do about an accidental charge, removing a saved card, payment failures at checkout, and coupon codes.

How long is the trial and what is included?

The free trial runs for 7 days. It includes 25 test credits to start, and your card is saved at signup but not charged during the trial.

Credits work on the trial exactly as they do on a paid plan: each test or problem set a student completes draws from your academy's balance. When your included credits run low, you can buy more at any time, see How to Buy Test Credits?. For plan tiers, seat counts, and how credits and licenses are consumed, see Pricing & Plans Overview.

White labeling (custom domain and branding) is not available during the trial. It unlocks once your subscription is active.

What happens when the trial ends?

When the trial ends, the card on file is charged automatically for the plan you selected. You picked that card at signup, when the checkout told you your card is saved for when the trial ends and nothing is charged today.

Your renewal date is in the Console. Open your academy's Overview page: while you are trialing, the billing status shows "Your free trial ends on" followed by the date, and the plan card marks that date as "Trial ends". The invoices card also shows when your first invoice will appear, which is the day your trial ends. Once you are subscribed, the same card shows the next charge date as "Renews".

If there is no card on file when the trial ends, the subscription is cancelled instead of charged.

How do I cancel before I'm charged?

Cancelling before the trial end date means no charge. The cancellation takes effect at the end of the current period, so your academy keeps working until then.

1. Sign in to the Console at app.edisonos.com.

2. Go to Academies and open your academy.

3. On the Overview page, scroll to the bottom.

4. Click Cancel trial (while you are trialing) or Cancel plan.

5. In the "Why are you canceling?" dialog, choose a reason. Selecting Something else also asks for a short comment.

6. Confirm the cancellation.

For changing plans, buying credits, and downloading invoices, see Managing Subscription.

Can I extend my trial?

Yes. Reply to your support conversation and ask for an extension. Extensions are granted case by case.

I was charged because I forgot to cancel. What now?

Contact support as soon as you notice the charge and ask for a refund. Refunds are reviewed case by case.

To stop the next charge, cancel your subscription using the steps above. You can find the charge under the Invoices tab of your academy's billing pages, see Billing & Invoices.

How do I remove my saved card?

Remove a card from the Console's Payment methods page.

1. In the Console, open Payment methods.

2. Open the card's Actions menu and choose Remove card.

3. Confirm with Remove card in the dialog.

A card can only be removed when it is not paying for a live subscription. If the card funds an academy, Remove card is unavailable. Use Replace to move that academy to another card first, then remove the old card.

Troubleshooting payment failures

If a payment fails, nothing is charged: the Console shows the error along with "Nothing was charged." Match your case below.

How do I apply a coupon code at checkout?

The coupon field appears on the Academy Details step of checkout, before the payment step.

1. Enter your code in the Promotion code field.

2. Click Apply.

3. Continue to the Complete payment step and pay with the code applied.

If the code is not valid, an error message explains why and the payment step waits until checkout succeeds.

Once you are subscribed, day-to-day plan management lives in Managing Subscription.