9.7 FAQ
Updated today
1) How to Filter Reports by Student Name or Practice Test?Â
About this Feature:
This article helps you use Filters on the Reports page so you can quickly pull up the exact reports you need for a specific student, a specific practice test, or a particular status, instead of scrolling through the whole list. Whether you're checking on one student or reviewing how a single test went, filters get you there in seconds.
The Idea Behind It
As your program grows, so does your stack of reports, and finding the one you need can start to feel like a hunt. Filters take that friction away. Instead of scanning page after page, you simply tell Reports what you're looking for and it shows you only that. It's a small step that saves you real time, every single day.
Steps to filter reports:
In the left sidebar, under Programs, click the program whose reports you want to see (for example, SAT or ACT).
In the program's menu, click Reports. This shows all student reports for that program.
On the Reports page, click Filters to start narrowing down the results.
Open the Condition dropdown and pick how you want to filter. You can filter by Status, Practice Test, Student Name, Student Email and Attempted Date.
Next is, choose the value you want to match:
Student Name - pick the student whose reports you want to see.
Practice Test - pick one or more tests, such as Digital SAT Test 01.
Status - choose Completed, Paused, or In Progress.
Click Add Condition to combine filters (for example, a specific student on a specific test).
Click Apply Filters to update the report list. Use Clear All to reset your filters at any time.
After applying the required filters, click Export Data to export the filtered report.
Once the export is initiated, navigate to the Exports section under the Reports tab. From there, you can download the exported file.
In a Nutshell:
Filters make sure that's exactly what you get, showing you the reports that matter, right when you need them, so you can spend less time searching and more time helping your students succeed.
2) How to Export Reports for Specific Practice Tests
About this Feature:
This article helps you filter reports down to a single practice test and export just those results. Instead of exporting everything, you get a clean file with only the data you're after.
Steps to export reports for a specific practice test:
In the left sidebar, under your program (for example, SAT or ACT), click Reports. You'll see all the practice test reports.
Click Filters, then open the Condition dropdown and choose Practice Test.
In the value box, search for and select the specific practice test you want to export.
Click Apply Filters. The list now shows only the reports for that practice test.
Click Export Data, then select Question attempts (Excel) to initiate export for the filtered reports' question attempts as an Excel file. A Session list (CSV) option is also available.
Once the export is initiated, navigate to the Exports section under the Reports tab. From there, you can download the exported file.
What This Means for Admins
You get exactly the report you need, nothing more. Pull the results for a single test into a clean Excel file you can share with your team or dig into yourself, without wading through unrelated data.
In a Nutshell
In Reports, filter by Practice Test, apply it, and click Export Data. Your download contains just that test's results, ready to use.
3) How to view all your test reports (student view)
About this Feature:
This article shows where the students can find every test report they've taken, all in one place on their dashboard.
The Idea Behind It
Progress is easier to see when it's all in one place. A single test history gives students a clear record of everything they've attempted and how they did, no digging required.
Steps to view your test reports:
Log in to the platform to open your dashboard.
In the left panel, click My Profile.
My Profile is organized into Overview, Coursework, Performance, Review, and Profile sections.
Select Coursework. Here you'll find all your test reports. Click View Report on any test to open its full report.
What This Means for Students
Students get a complete history of their tests in one place, making it easy to revisit results and track progress over time.
In a Nutshell
My Profile → Coursework shows all of a student's test reports, with View Report to open any one.
4) How do you filter the responses based on the status of the test?
About this Feature:
This article shows you how to filter the responses in a report by their status — completed, paused, or in progress.
The Idea Behind It
When you're reviewing a batch of attempts, you rarely want all of them at once. Filtering by status lets you focus on exactly the sessions you care about.
Steps to filter responses by status:
Open a program in the left sidebar and click Reports.
Choose the Practice Test or Problem Set tab, then click Filters.
In the Filters window, set the filter field to Status.
In the Select Status dropdown, choose the condition you want — Completed, Paused, or In Progress. You can select more than one.
Click Apply Filters to update the list.
Click Clear All to remove the filter and see all responses again.
In a Nutshell
In Reports → Filters, set Status to Completed, Paused, or In Progress, then click Apply Filters.
By following these steps, you can filter report responses by their status.
5) Where to look in the report to measure performance by difficulty
About this Feature:
This article shows you where to measure a student's performance by difficulty — how they did on Easy, Medium, and Hard questions.
Steps to view performance by difficulty:
Go to Reports and open the report for the student you want to review.
In the report, stay on the Overview tab and scroll down to the Performance by Difficulty section.
Review the three difficulty cards - Easy, Medium, and Hard. Each card shows the Score and Time for that difficulty level.
Click Show Detailed Analytics at the top-right of the section to expand the full breakdown.
For each difficulty level, you will now see the count of Correct, Incorrect, Skipped, and Unvisited questions, along with answer changes: Correct to Incorrect, Incorrect to Correct, and Incorrect to Incorrect.
To see the same breakdown for a specific section, open the Reading & Writing or Math tab. The Performance by Difficulty section appears here too.
What This Means for Tutors & Admins
You can see exactly where a student's points are coming from - and where they're slipping across difficulty levels- so you can target practice accordingly.
In a Nutshell
In a student's report, the Performance by Difficulty section (on the Overview or a section tab) shows Score and Time across Easy, Medium, and Hard.
By following these steps, you can view the Performance by Difficulty section and measure how a student performed across Easy, Medium, and Hard questions.Â
6) How do you identify which skill a student lacks after the test?
About this Feature:
This article shows you how to pinpoint which skills a student lacks after a test, using the Skill-Difficulty Heatmap.
The Idea Behind It
Knowing a student struggled isn't enough, you need to know exactly where. The Skill-Difficulty Heatmap maps accuracy across every domain and skill so you can target the right areas.
Steps to identify weak skills:
Go to Reports and open the report for the student you want to review.
Open the Reading & Writing or Math tab and scroll down to the Skill-Difficulty Heatmap.
Review the heatmap. It lists every Domain / Skill along with the student's accuracy in the All, Easy, Medium, and Hard columns.
Use the color legend to read results at a glance: Strong [≥ 80%], Needs Practice [40% - 79%], and Needs Improvement [< 40%].
Click a domain to expand it and see the specific skills within that domain.
Use the All Sections dropdown to switch the section view — for example, the baseline section or an adaptive section.
In a Nutshell
In a student's Reading & Writing or Math report, the Skill-Difficulty Heatmap shows accuracy by domain and skill, color-coded by strength.
By following these steps, you can use the Skill-Difficulty Heatmap to identify the exact domains and skills a student lacks after a test.
The columns that stay red across difficulty levels are the clearest sign of a skill the student needs to prioritize.
7) How do you get an overview of how students have answered each question?
About this Feature:
This article shows you where to get an overview of how a student answered each question in a practice test, in the Student Response Review.
The Idea Behind It
The best coaching moments come from the details of a student's answers. Reviewing each response shows exactly where their thinking held up and where it broke down.
Steps to view the student response overview:
Open a program in the left sidebar and click Reports.
Find the student whose report you want - use the search box or scroll the list then click View Report.
In the report, open the Student Response Review tab.
Here you will see an overview of how the student answered each question in this practice test.
Use the Question Navigator on the right to jump to any question.
In a Nutshell
Reports → View Report → Student Response Review shows how a student answered each question, with a Question Navigator to move around.
By following these steps, you can review how a student answered every question in a practice test.
8) How do you filter the field questions?
About this Feature:
This article shows you how to filter a student's responses to show only the field questions.
Steps to filter field questions
Open a program in the left sidebar and click Reports.
On the Practice Test or Problem Set tab, find the student whose report you want - use the search box or scroll the list - then click View Report.
In the report, open the Student Response Review tab, where you will see an overview of how the student answered each question in this practice test.
Click Filters.
In the list of filter options, select Field Question option.
The responses now show only the field questions. In the Question Navigator, these questions are marked with a Field tag.
Click Clear all to remove the filter and see every question again.
In a Nutshell
In Student Response Review, click Filters → Field Question to show only field questions, marked with a Field tag.
By following these steps, you can filter a student's responses to view only the field questions.
9) How do you understand the session logs?
About this Feature:
This article shows you how to read the Session Logs for a student's attempt — the complete activity trail of everything the student did during the test. A score tells you what the student got right, but not how they took the test, so use this log to see how the attempt actually unfolded and spot anything unusual, like long breaks or tab switches.
Steps to understand the session logs:
Open a program in the left sidebar and click Reports.
On the Practice Test or Problem Set tab, find the student whose report you want — use the search box or scroll the list — then click View Report.
In the report, open the Session Logs tab, next to the Student Response Review tab.
Here you will find the Session Activity Log — the complete activity trail for this attempt.
Use the Filters to narrow the log by activity category, so you can focus on the types of activity you care about.
Here three summary cards gives you quick insights:
Break Taken — the total break time used during the assessment. This helps you see whether the student used the available break time.
Total Tab Switches — the number of times the student switched away from the assessment window during the test. This helps you monitor student activity during online assessments.
Fullscreen exits - the number of times student exited fullscreen.
Ended — how the session ended like Submitted, Ended Early, Admin terminated or Expired.
In a Nutshell
In a student's report, the Session Logs tab shows the Session Activity Log for the attempt. Use Filters to narrow it by activity category, and check the summary cards for Break Taken, Total Tab Switches, Fullscreen exits and Ended.
By following these steps, you can read a student's session logs and review their full activity trail for an attempt.
10) Where is the whiteboard, and how do you use it?
About this Feature:
This article shows you where the whiteboard lives and how to use it — a per-question annotation space inside a student's report, shared between tutor and student.
Steps to find and use the whiteboard:
Open a program in the left sidebar and click Reports, then find the student's report and click View Report.
In the report, open the Student Response Review tab.
On any question, click Whiteboard. The whiteboard opens for that question.
You can use the toolbar at the bottom to annotate the question — draw, add shapes, lines, text, or images.
Also, the options at the top to reveal information when you need it: Reveal response, Reveal answer, Reveal feedback, and Reveal explanation. A Line reader and Calculator are also available.
Click Save to store your notes so the student can review them later alongside their results.
In a Nutshell
In Student Response Review, open the Whiteboard on any question, annotate, and Save so the student can review it later.
By following these steps, you can open the whiteboard for any question and leave annotations and explanations for the student.
11) What is the difference between Unvisited and Skipped questions?
About this FeatureÂ
The Question Navigator feature indicators in the Student Response Review help educators understand how students interacted with each question during an assessment. Questions that remain unanswered are categorized as either Unvisited or Skipped, allowing educators to distinguish between questions that were never opened and those that were viewed but left unanswered.
The Idea Behind ItÂ
Simply knowing that a question was unanswered does not provide enough insight into a student's test-taking behavior. By differentiating between Unvisited and Skipped questions, educators can better understand whether a student ran out of time, missed certain questions entirely, or intentionally chose not to answer after reviewing them. These insights help identify pacing issues and support more meaningful performance analysis.
Navigate to: Program → Reports → Student Response Review → Question Navigator
Steps to view the Unvisited and skipped questions
Open the required Program.
Navigate to Reports.
Select the required test and click View Report for the student.
Open the Student Response Review tab.
Use the Question Navigator to review the status of each question, including Answered, Unvisited, and Skipped.
Unvisited
An Unvisited question is a question that the student never opened or viewed during the test.
This status indicates that the student did not navigate to the question before submitting the test or before the test ended. Since the question was never accessed, the student did not spend any time viewing or attempting it.Â
Example:
A student completes Questions 1–20 in a 25-question test and submits the test without opening Questions 21–25. Questions 21–25 are marked as Unvisited.
Skipped
A Skipped question is a question that the student opened and viewed but did not answer.
This status indicates that the student accessed the question but left it unanswered. The student may have planned to return to it later or intentionally decided not to answer it.
Example:
A student opens Question 11, reads it, moves to Question 12 without selecting an answer, and submits the test without returning to Question 11. Question 11 is marked as Skipped.
The question palette also uses color indicators to help you identify these statuses at a glance:
Purple - Unvisited – The student never opened or viewed the question.
Yellow – Skipped: The student opened the question but left it unanswered.
Understanding the difference between Unvisited and Skipped questions helps educators accurately analyze student responses and test-taking behavior. These statuses provide clarity on whether a student did not reach a question or viewed it but left it unanswered, helping educators identify pacing issues and gain better insights into student performance.
12) How do you identify which skill is the strength of the student after a diagnostic test?
About this FeatureÂ
The Skill-Difficulty Heatmap in the student's performance report provides a skill-wise analysis of diagnostic test results. It displays performance across different domains and categorizes each skill based on the student's level of proficiency, helping educators quickly identify strengths and learning gaps.
The Idea Behind ItÂ
Every student has unique strengths and areas that require additional support. Instead of relying only on overall scores, the Skill-Difficulty Heatmap provides detailed insights into individual skills, enabling educators to personalize instruction, assign targeted practice, and develop more effective learning plans based on each student's performance.Â
Navigate to: Program → Reports → Select the required student → Reading & Writing or Math
Steps to identify a student's strongest skill
Open the required Program.
Navigate to Reports.
Find the report and click View Report.
Go to the Reading & Writing or Math tab, depending on the section you want to review.
Scroll down to the Skill-Difficulty Heatmap.
Click the required Domain to expand it and view the individual skills.
Review the student's performance for each skill to identify their strengths and areas for improvement.
Understanding the Skill-Difficulty Heatmap
The Skill-Difficulty Heatmap displays a student's performance across different skills within each domain, making it easy to identify their strengths and areas for improvement. Expand a Domain to view the individual skills and their performance levels. Skills with higher performance indicate the student's strengths, while skills with lower performance highlight areas that may require additional practice and focused instruction.
Performance Levels
The Skill-Difficulty Heatmap categorizes student performance into the following levels:
Strong (≥ 80%) – The student demonstrates a strong understanding of the skill and consistently performs well.
Needs Practice (40%–79%) – The student has a moderate understanding of the skill and would benefit from additional practice.
Needs Improvement (< 40%) – The student requires additional support and focused practice to improve their understanding of the skill.
Example
If a student performs well in Algebra but has lower performance in Geometry, Algebra can be identified as the student's strength, while Geometry may require additional practice.
Conclusion
Reviewing the Skill-Difficulty Heatmap after a diagnostic test helps educators quickly identify a student's strengths and learning gaps. These insights can be used to personalize instruction, assign targeted practice, and create a more effective learning plan based on the student's performance.
13) How do you filter the responses based on answer changes?
About this FeatureÂ
The Answer Changes filter in the Student Response Review allows educators to identify questions where students modified their answers during an assessment. It categorizes answer changes based on the outcome, making it easier to analyze response patterns and student decision-making.
The Idea Behind ItÂ
Reviewing answer changes provides valuable insights into student confidence and test-taking strategies. By understanding whether students improved or worsened their answers after making changes, educators can identify common response patterns and provide guidance on effective decision-making during assessments.
Navigate to: Program → Reports → Student Response Review
Steps to filter responses based on answer changes
Open the required Program.
Navigate to Reports.
Select the required student and click View Report.
Go to the Student Response Review tab.
Click Filters.
Select Answer Changes.
Choose the required answer change type:
Correct to Incorrect – Displays questions where the student changed a correct answer to an incorrect answer.
Incorrect to Correct – Displays questions where the student changed an incorrect answer to a correct answer.
Incorrect to Incorrect – Displays questions where the student changed their answer but the final answer remained incorrect.
The Student Response Review will update to display only the questions matching the selected answer change criteria.
Conclusion
The Answer Changes filter helps educators review how students modified their responses during a test. This provides insights into student answer patterns and helps identify areas where students may need additional guidance or test-taking strategies.
14) How do you copy the link for a practice test?
About this Feature
The Copy Link feature allows educators to generate a direct link to a student's Practice Test report. This link can be shared with authorized users, making it easier to provide quick access to detailed performance reports without requiring others to manually locate the report.
The Idea Behind ItÂ
Sharing individual student reports is often necessary for collaboration with parents, tutors, or team members. This feature simplifies the sharing process by allowing educators to copy and distribute a direct report link, improving communication and making performance reviews more efficient.
Navigate to: Select Program → Reports → Filter Practice Tests → View Report
Steps to copy the practice test link
Select the required Program from the left navigation menu.
Navigate to Reports.
Click Filters and select Practice Test to display only practice test reports.
Select the required Practice Test from the filtered report list.
Choose the student whose report link you want to share.Â
Click View Report to open the detailed practice test report.Â
On the report page, click the Copy public report link option available in the top-right corner.Â
The practice test report link will be copied to your clipboard.Â
You can now share the copied link with the required users for easy access to the student’s report.Â
By using this Copy Link feature it simplifies the process of sharing student practice test reports. By quickly accessing and copying the report link, educators can easily share performance details with the appropriate users, enabling better collaboration, progress tracking, and timely support for student improvement.Â
15) How do you view the detailed answer for one question after the test?
About this FeatureÂ
The Student Response Review section allows educators to examine a student's response to each question after an assessment is completed. In addition to the student's answer, it provides access to the correct answer, detailed solution, and any available feedback for that question.
The Idea Behind ItÂ
Reviewing individual questions helps educators understand not only whether a student answered correctly, but also why mistakes occurred. Access to detailed solutions and feedback supports more effective discussions with students and helps identify misconceptions that may require additional instruction.
Navigate to: Select Program → Reports → View Report → Student Response Review
Steps to view the detailed answer for a question
Select the required Program from the left navigation menu.
Navigate to Reports.
Select the required student's report and click View Report.
Open the Student Response Review tab.
Use the Question Navigator to select the question you want to review.
Above the selected question, you'll find the following options:
Student Answer – Displays the answer submitted by the student.
Correct Answer – Displays the correct answer.
Solution – Displays the detailed explanation for the question.
Feedback – Displays feedback for the answer options provided.
Click Solution to view the detailed answer for the selected question.
To review another question, select it from the Question Navigator and repeat the same process.
Conclusion
The Student Response Review section makes it easy to view the detailed answer for any question after a test. By reviewing the solution alongside the student's answer and the correct answer, educators can better understand student performance and provide more effective guidance.
16) How do you filter the responses based on time spent?
About this FeatureÂ
The Time Spent filter in the Student Response Review allows educators to categorize questions based on the amount of time a student spent answering them. Questions can be grouped into predefined time ranges, making it easier to analyze pacing and response behavior during an assessment.
The Idea Behind It
The amount of time a student spends on a question often provides valuable insight into their confidence and problem-solving approach. By filtering responses based on time spent, educators can identify questions that were answered unusually quickly or required additional time, helping them better understand student performance and test-taking patterns.
Navigate to: Select Program → Reports → View Report → Student Response Review → Filters → Time SpentÂ
Steps to filter responses based on time spent
Select the required Program from the left navigation menu.
Navigate to Reports.
Select the required student's report and click View Report.
Open the Student Response Review tab.
Click Filters.
Select Time Spent from the filter options.
Choose one of the available time ranges.
The question list updates to display only the responses that match the selected time range.
The Time Spent filter helps tutors quickly identify questions based on how long a student spent answering them. This makes it easier to review response patterns, recognize questions that required additional time or were answered too quickly, and gain deeper insights into the student's performance.