14.1 Help & Resources in your Academy
If you cannot find an answer through the help documentation or the AI assistant, EdisonOS support is available by email.
Step 1 - Use the Help & Resources Section
Click your profile icon in the top-right corner of the Academy App.
Select Help & Resources or type in help.edisonos.com
You will be taken to a dedicated support page where you can:
Type your question into the universal search bar - an embedded AI assistant will attempt to answer it immediately.
Browse the help documents listed in the left-hand sidebar for step-by-step guides on specific features.
Try the search bar first - phrase your question as plainly as possible (e.g., "how do I assign a license to a student" or "why is my student not seeing the problem set"). The AI assistant can resolve most common questions instantly without waiting for a support response.
Step 2 - Contact the EdisonOS Support Team
If the Help & Resources section does not resolve your issue, reach out directly by email: help@edisonos.com
Include the following in your message to get a faster resolution:
Your academy name.
The program the issue relates to (SAT, ACT, SHSAT, etc.).
The student's name or email if the issue is student-specific.
A clear description of the issue - what you expected to happen and what actually happened.
Any relevant screenshots if the issue involves a visual error or unexpected behaviour.
The more context you provide in your initial email, the faster support can help. A message like "a student can't log in" will require a back-and-forth to gather details. A message that includes the student's email, the program they're enrolled in, and what error message they're seeing gets resolved in a single response.
Additional help features including expanded in-platform support tools and live chat are currently being developed and will be available in future updates. For now, the AI-powered search and the support email are your primary channels.