12.2 Managing Subscription
Your subscription, including your current plan, expiration date, and upgrade options, is managed from the Billing & Subscription section of the Console App.
Viewing Your Current Plan
When you open Billing & Subscription, you will see a summary of each academy you manage, including:
Academy Name
Current Plan Type (Basic, Pro, or Scale)
Valid Until (expiration date)
Upgrading Your Plan
In Billing & Subscription, click Manage Billing next to the relevant academy.
Click Upgrade Now.
Review the available plan tiers and their features.
Select the plan you want to upgrade to.
Enter your card details and confirm.
The upgrade takes effect immediately. Any features included in your new plan (additional admin seats, white labeling, custom domain, etc.) become available right away.
Review the feature comparison table in Section 12.1 before upgrading to confirm exactly what you are gaining. The most common upgrade triggers are hitting the admin seat limit or needing white labeling both of which require Pro or higher.
Downgrading Your Plan
Downgrading cannot be done self-service through the console. To downgrade your plan, you will need to contact EdisonOS support directly. The support contact option is available within the Manage Billing section.
If you are considering a downgrade, review your current admin and tutor seat usage first. Downgrading from Pro to Basic, for example, reduces your admin seats from 3 to 1. Any excess admin accounts will lose access when the downgrade takes effect.
Monitoring Credit Balance
Within Billing & Subscription, you can view your remaining credit balance and track how credits are being used across your academy.
Click Manage Credits to open the credit dashboard.
View the full breakdown of credits used by each student.
Click on a specific student's name to see which programs their credits were consumed under.
Use the Usage Timeline to filter credit consumption by:
Last 7 days
Last 30 days
Last 90 days
Check your credit balance at the start of each new test cycle especially before assigning a full-length practice test to a large cohort. Running out of credits mid-cycle interrupts student access and creates unnecessary friction.