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15.3 Unable to continue session - Please log in to continue

Cookie or Browser Issues Mid-Test

If a student's cookie information is erased, the session may be disrupted, resulting in the "Unable to Continue Session - Please log in to continue" prompt.

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To troubleshoot:

  • Confirm whether the student opened a new browser, switched browsers, or used incognito/private mode during the test.

  • Ensure students use a supported browser and a single window/tab for the test.

  • Recommend a stable internet connection and avoid network switch during the exam.

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